Terms and Conditions of Sale and Use of Pearson Assessment Products

1. Acceptance Of Ts & Csa

Sales of Pearson Assessment Productsb and Other Publisher's Productsc (together referred to as "Products") by Pearson's Clinical Assessment groupd and the purchase and use of Products by Customere are conditioned upon acceptance of these Ts & Cs. Customer agrees to these Ts & Cs by submission of a User Acceptance Form, order(s) for tests or scoring services, or by paying part or all of a Pearson Invoice. These Ts & Cs constitute the entire agreement between Pearson and the Customer and supersede any purchase order terms associated with a Purchase Order (P.O.) number on any order. If any provision of the Ts & Cs is found to be illegal or unenforceable, the remaining provisions will be enforced. These Ts & Cs may not be waived or modified except by prior written agreement signed by a Pearson Vice President.

2. Warranty

Pearson warrants that the Pearson Products published directly or under licence by Pearson in their standard form, will not infringe any valid, third-party, U. S. patents or copyrights existing at the time of publication. This warranty does not extend to any Other Publisher's Product or to any infringement arising from the use of the Pearson Products in combination with any systems, software, or equipment, supplied by a third party. If Customer promptly notifies Pearson of an infringement claim concerning a Pearson Product and accords Pearson the right, at its sole option and expense, to handle the defense of the infringement claim, Pearson will indemnify and hold the Customer harmless from/against such infringement claim related solely to that Pearson Product. Pearson may, in its sole discretion, furnish the Customer with a noninfringing replacement product within sixty (60) days or repurchase the remaining unconsumed Pearson Product. Except as stated herein, Pearson makes no other warranties, express or implied, with respect to the products. All other warranties, including implied warranties of merchantability and fitness for a particular purpose, are disclaimed.

3. Geographical Embargoes and Restrictions

Please note that, Pearson may restrict the sale of certain test materials within specific geographic regions because of various contractual arrangements. If the Product(s) have been rightfully obtained within the United Kingdom, Customer warrants and represents that neither the products nor any technical data

received by the Customer from Pearson will be exported outside of the United Kingdom, except as authorised.

4. Delivery & Returns 

4.1 We aim to deliver the Products within the indicative timescales shown on Our Website. References to "working day" shall mean any day of the week, excluding weekends and Bank Holidays. However, time is not of the essence for delivery or performance and all delivery dates specified on our Website and in any correspondence are estimates only. This means that we will not be responsible if Products are delivered outside those times and We will not be liable for the consequences of any delay. If We are unable to deliver the Products within the indicated timescale, We shall use reasonable efforts to tell You this by e-mail and give You an amended delivery estimate. 

4.2 If the Products You have ordered are out of stock then We will let you know by e-mail. 

4.3 If You Order more than one product, We do not guarantee that all Products will be delivered to You in one delivery, and We reserve the right to deliver in multiple consignments. 

4.4 Ownership of the Products will only pass to You upon delivery of the Products. The Products will be at Your risk from the time of delivery and You should therefore take reasonable care of them. 

4.5 If the Products or quantity that You receive are not as You ordered due to Our error, then You should inform Us by phone or email using the contact details set out at Contact Us | Pearson Clinical Assessment UK - as soon as possible after You receive the Products and become aware of the error. We will make good any error.  

However, we ask You to contact Us in advance to arrange Your return. Any Products that You receive in error and intend to return should not be used by You. Returns are to be made in accordance with the Returns Policy.  

4.6 Products will be delivered to the address that You provide in the Order process, however delivery practices may vary depending on which carrier is delivering the Products. You must provide a valid address for delivery. Deliveries will not be made to a PO Box. The delivery method that We use may vary depending on the nature and number of the Products. We shall select what We think is the most appropriate delivery method for the Products. 

4.7 We reserve the right to make alternative arrangements for delivery, which will depend upon the carrier We use to deliver the Products. This may include leaving the Products with a neighbour or in a safe place in or around Your property or workplace. 

4.8 If the Products are not delivered on the date expected, You should notify us of such non-delivery within 30 days of such failure of delivery. 

Key Information for Non-UK Customers (International Orders)

4.9 For non-UK customers, there may be import charges or local customs duties and taxes imposed by your local authority. This is outside of Pearson’s control and is the responsibility of the Customer to check if an import license is needed and have the ability to pay these charges should they be required. It may also be required that you will need to collect from customs location. Failure to do so will result in the order being returned. 

5. Limitation of Liability and Limitation on Claims

In no event will Pearson be liable for any indirect, incidental, consequential, exemplary, or special damages arising out of these t's & c's, purchase, or use of Pearson products or services. Notwithstanding any other provision or agreement between customer and Pearson, Pearson’s total liability to any party, arising out of these t's & c's, purchase, or use of products, except as it relates to Pearson’s wilful misconduct, will not exceed the amount paid by customer for the products or services.  

6. Copyright and Trade Secrets

Pearson Products are protected by various intellectual property laws, including trade secrets, copyright and trademark. Printing or reproducing copyright-protected materials or content, whether the reproductions are sold or furnished free for use, including reproduction of test items, scales, scoring algorithms, scored directions, or other content, is strictly prohibited by law and by these Ts & Cs. Pearson software outputs, including but not limited to reports, are protected as trade secrets.

Customer acknowledges and agrees that the use or disclosure of Pearson trade secrets or confidential information may cause Pearson irreparable harm for which remedies other than injunctive relief may be inadequate. If Customer is required to disclose secure test materials pursuant to a subpoena or court order, please refer to Pearson’s Legal Policies.

7. Test Security

Customer agrees to comply with the following basic principles of minimum test security:

  • Test takers must not be coached using the test or receive test answers before beginning the test.
  • Test  materials  (text,  graphic  images,  or  the  oral reading of items) may not be displayed, reproduced, or performed (for example, filming an administration) in any manner, electronically or otherwise, including posting on any mass media or social media site, without the prior written permission of Pearson
  • Access to test materials must be limited to qualified persons with a responsible, professional interest who agree to safeguard their use.
  • Test materials and scores may be released only to persons qualified to interpret and use them properly.
  • If a test taker or the parent of a minor child who has taken a test wishes to examine test responses or results, the parent or test taker may be permitted to review the test and the test answers in the presence of a representative of the school, college or institution that administered the test.
  • Test materials must not be resold, re-licensed, transferred or otherwise redistributed for any purpose without prior written permission from Pearson.

 

8. Indemnification

To the extent permitted by law, Customer agrees to hold harmless, indemnify and defend Pearson from and against any and all claims, charges, demands, damages, liabilities, losses, expenses, and liabilities of whatever nature and howsoever arising (including but not limited to any legal or other professional fees and the costs of defending or prosecuting any claim and any loss of profit, goodwill, and any other direct or consequential loss) incurred or suffered by Pearson directly or indirectly by reason of any act or omission that the Customer commits in breach of these Ts & Cs and the obligations and warranties contained therein.

9. Requests for permission to license Pearson Intellectual Property

Requests to copy, translate, modify or adapt any Pearson Product must be initiated by visiting Permissions and Licencing Requests | Pearson Assessment (pearsonclinical.co.uk)

10. Payment

Pearson will invoice institutional Customers if orders are received on official purchase. All invoices are payable net 30 days. Payment must accompany other orders. Pearson accepts payment by cheque or BACS; Credit cards (Visa, MasterCard, Maestro, American Express) are accepted for online or phone orders only. Credit cards are not accepted with email, or mail orders in order to protect customer privacy. Prepayment is required for all new accounts. We may charge you interest on overdue sums at the rate of four per cent (4%) per annum above the prevailing rate of HSBC Bank plc from the relevant date until the date payment is made. Any right of set off, deduction or withholding is expressly excluded and all sums due from you shall be paid by you to us free from any deductions, withholdings or set off of any kind. Payment must be made in British Pound Stirling (£, GBP). Customer is responsible for all taxes and tariffs related to intercountry shipments. Pearson will collect and report state and local taxes applicable to the Customer’s shipping address. 

Promotional Codes

We may, from time to time, run promotions.  Any such activity will be subject to these Terms and any specific terms and conditions that are clearly identified and brought to your attention on the specific web-pages, email communications or social ads for those promotions.

Promotional codes must be applied at the time of ordering and cannot be applied retrospectively after an order has been placed. Promotional codes cannot be used in conjunction with any other discount or promotional offer. The promotional code may only be used before the expiry date of the promotion code, and by the person to whom it is addressed and by whom it is intended to be used.

11. Orders on hold

Please note that Pearson may place your order on hold for issues relating to credit, insufficient customer information for processing the order, lack of or incomplete qualifications or other issues that would restrict the sale of an assessment. Our team is dedicated to clearing these issues as fast as possible so that you can receive your order. 

12. Modifications of Terms and Conditions

Pearson reserves the right to amend pricing and these Ts & Cs at any time without prior written notice. Pearson, without any penalty or liability, reserves the right to (a) publish or replace current products with new, revised, or updated products at any time; and (b) place any product "out of print" or discontinue offering the product for purchase. The most current Ts & Cs will be posted at Pearson's Website.f

13. Qualifications 

Customer agrees that it is Customer's responsibility to use any Products in accordance with Pearson's Qualification Policies and applicable professional guidelines. Customer understands and agrees that the Products are intended to be used as tools in the overall assessment process, are not to be used for self-guidance, and are not designed to be used alone or to replace Customer's professional judgment. Pearson is not responsible for any claims or damages incurred in connection with Customer's or any third party's use or misuse of the Products. Customer agrees to guard against the improper use of the Products in order to retain the right to purchase those Products. 

To protect their security and value, Products may not be resold, re-licensed, transferred or otherwise further distributed without prior written permission from Pearson. Reselling on any online site or by any other method is strictly prohibited and will disqualify Customer from future purchases of Pearson Products or services. Customer's purchase of Pearson Products does not grant Customer a right to reproduce additional copies of materials or content or enter any content into a computer medium, such as non-Pearson scoring system or software. However, if Customer licenses and uses Pearson software, Customer may excerpt portions of output reports, limited to the minimum text necessary to accurately describe the qualified User's significant core conclusions, for incorporation into a written evaluation of the individual, in accordance with Customer's profession's citation standards, if any. No adaptations, translations, modifications, or special versions may be made without prior permission in writing from Pearson (see Section 9). Violation of these Ts & Cs may result in the revocation of a Customer's right to purchase as a qualified Customer. 

14. Organisational accounts

Pearson’s website and business systems include both individual and organisational level accounts. Users may purchase on behalf of themselves as an individual or be connected to one or several organisations. Being linked to an organisation account and making purchases on the organisation’s behalf requires that a user either work for or at the behest of that organisation and has prior authorisation from the organisation. If a user finds that they were added to an incorrect account they must contact customer support to request being removed from that account. 

By being part of an organisational account, qualified users agree to allow others within that organisation to purchase on their behalf. Purchases made within an organisational account may be viewed by organisational administrators. Administrators may also view any users (including their name, email address, and qualification level) that are connected to their organisation’s account.

If a user does not agree to these terms they must request to be removed from an organisational account by contacting Customer Support. 

15. Definitions and Notes

a) "Ts & Cs" means Pearson Terms and Conditions of Sale and Use and the Qualifications and return policies referenced in these Ts & Cs. A printed copy of the Ts & Cs, including the referenced policies, is available by calling +44(0)345 630 8888. These terms may be viewed in 12 point type at our Website. 

b) "Pearson Product(s)" means assessment instruments (including those formerly published by AGS Publishing and Harcourt Assessment, Inc.) and/or materials (including but not limited to software, administration and user reference materials, manipulatives, reports and services) published by Pearson.

c) "Other Publisher's Product" means assessment instrument(s) and/or material(s) (including but not limited to software, administration and user reference materials, manipulatives, reports and service) not published by Pearson.

d) Pearson "means the Clinical Assessment business unit of Pearson Education Ltd.

e) "Customer" means the purchaser and qualified User of a Product.

f) "Website" means pearsonclinical.co.uk

g) "applicable professional guidelines" include but are not limited to the Code of Good Practice for Psychological Testing, published by the British Psychological Society and the Standards for Educational and Psychological Testing, published by the American Educational Research Association (AERA), American Psychological Association (APA), and the National Council on Measurement in Education (NCME), Pearson software licence (if applicable) and all laws of England and Wales.

16. Product License Agreements and Terms

In addition to the Ts and Cs herein, the following Product specific license Terms and Conditions are incorporated into this agreement and apply only to the purchase and use of those specific Products: 

**Terms and conditions also includes these additional Legal Policies, Website Terms of Use, Privacy Statement, Patent Notice, and Accessibility policies. 

Last updated: 22 July 2024

Important Shipping Information for Non-UK Customers

Taxes and duties for non-UK customers (international orders) are not included in the price and are payable by the customer upon delivery. For more information, please review our International Shipping Terms.